Frequently asked questions
Unfortunately No, we don't deliver at parks.
A 20% deposit is required for orders of $300 or more remaining balance it can be paid on delivery date. deposit is not required only if the amount is less than $300. You can pay the total amount of your order before your event or at the time of delivery.
We recommend you reserve about 1-2 weeks in advance. Since we have a limited number of certain styles of products it is a good idea to reserve weeks ahead of time to ensure availability.
Delivery fee is $10 within a 10-mile radius from our location, each extra mile the charge is $3.50 extra per mile. please visit our Delivery Areas & Fees for more details.
We deliver to Hesperia, Victorville, Apple Valley, Adelanto, Oak Hills, Phelan, Pinon Hills, Oro Grande and Helendale, If your event is outside of our delivery area you can still give us a call at (760) 282-3111 to see if we will be able to deliver, sometimes, based on the day or how many orders we have going out, we might be able to go out further than usual GO TO MAP
Yes, we handle the delivery, setup and pick up for all inflatable Jumpers, tents or canopies.
No, Setup of tables, chairs, and table linens is the responsibility of the renting party. We will drop off all items at the address requested and return to pick up the items. We ask that you prepare the items for pick-up just as they were dropped off; that is to say that tables, chairs should be folded and put away as they were dropped off.
Yes, all of our products are fully disinfected and cleaned after every use.
Hesperia, Oak Hills, and Victorville Between 8am to 12 pm
Adelanto, Apple Valley, Phelan, Pinon Hills, Oro grande, Helendale: Between 11am to 1 pm
Orders with tents can be delivered one day before, also we can deliver one day before orders with only tables and chairs, and order with inflatable jumpers will be delivered the day of the event.Yes, Customer can only pick up Tables, Chairs and table linen, copy of customer ID is required. GO TO MAP, to see our location
The price of our rental equipment includes a daytime rental period (1 day), usually we pick up rental equipment next day if the rental equipment is in a safe place otherwise we will pick up the same day(Pick up time between 7 pm to 8:30 pm)
The method of payment is C.O.D. (Cash on Delivery). The amount of your order has to be paid before workers start setting it up or unload the rented equipment. Please make sure to have the money ready before the driver arrives to avoid delays for other deliveries, Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.
Unfortunately, NO. Once our equipment leaves the warehouse we are not able to rent the items to other customers. Therefore, once the items are in your possession, you must pay for them.
The area must be a flat surface that is free of trash, debris, sticks, pet waste, rocks, etc. We can set-up on grass, pavement, dirt, If you have an in-ground sprinkler system, please make sure the timer is off. and please let the driver know about it to avoid possible damage to the pipe.
If a Customer decides to cancel their reservation, they must do so 72 HOURS (3 days) before their reservation day, all payments and deposits will be returned. If customer cancels their order 48 (1-2) days of their reservation date, a cancellation fee of 50% of the rental total will be applied. If the customer cancels their order the day of the rental, they will be charged the whole rental amount. If the customer cannot get a hold of the company or has called after business hours, it is still the customer's responsibility to leave a message in the company’s messaging system about canceling their reservation or sending an email to HesperiaPartyRentals@gmail.com regarding the cancellation.GO TO RULES SECTION to know more about our terms and conditions.