Rules
Our services are only during weekends and holidays.
DELIVERY AREAS AND TIMES: You are able to keep the rented equipment over night, as long as it's keep in a safe place "like in your back yard", otherwise we need to pick up on the same day, latest pickup time is at 8:00 PM. You are responsible for any lost or misplaced equipment. Delivery and pickup times are NOT GUARANTEED. If you want the rented products to be delivered to the address you indicate, there will be an additional $ 10.00 if the delivery location is within 10 miles, if it lies outside this radius, the delivery charge for the rented equipment will be $ 3.50 per extra mile. We service in Hesperia Victorville, and Oak Hills Between 8AM to 12PM; Adelanto, Apple Valley and Phelan Between 11AM to 1PM; For Pick Up: Hesperia Victorville, and Oak Hills 8AM to 1PM; Adelanto, Apple Valley and Phelan 10AM to 4PM; Other Cities at Any time. Pick up will begin from your requested time, and not before, but can range up to 3 hours after (since drivers have more than one order, they may be delayed). If you are finished using the bouncers before pickup time, you may simply unplug the unit until the driver arrives for pickup. If the driver is running late or should anything happen you will be contacted immediately to be notified.The person who made the reservation or who made payment must be present during the time of delivery to sign for the rental. Customer is required to check the rented unit and all tie downs before the driver leaves because there is no guarantee that the driver can return before the Pickup time.
SETUP: Inflatables can be setup on grass, concrete, asphalt or sand. It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area to make sure it will fit. If, upon delivery time, We discovered there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental. Hills or slight inclines in setup location should be a maximum of 5 degrees. TABLES AND CHAIRS: Delivery of these items is only "curbside delivery". The items will be dropped off at the renter's address, but no set up. Setup of these items is entirely the renter's responsibility. We ask that the items be prepared for pick-up just as they were dropped off; that is to say that all tables, and chairs should be folded and stacked as they were dropped off.
SITE PREPARATION: Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive, if the site is not ready or accessible when the drivers, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared driver might be forced to leave and reschedule your delivery at a later time. in which case a delivery fee might be applied.
UNDERGROUND UTILITIES: Please be ready to inform driver of the existence of any underground utilities (i.e. phones lines, gas lines, septic system, etc.), that interfere with the ability to stake and/or Party equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation.
PAYMENTS: Deposit: A deposit of 20% is required when making an order more than $300 and the balance must be paid on delivery date and before we unload the rented equipment. Cash: The preferred method of payment is C.O.D. (Cash on Delivery). Customer can decide to pay COD without placing any deposit only if the amount is less than $300 Customer is required to have exact cash amount for the balance due since drivers do not carry change with them.
CANCELLATION POLICY: If a Customer decides to cancel their reservation, they must do so 72 HOURS (3 days) before their reservation day, all payments and deposits will be returned. If customer cancels their order 48 (1-2) days of their reservation date, a cancellation fee of 50% of the rental total will be applied. If the customer cancels their order the day of the rental, they will be charged the whole rental amount. If the customer cannot get a hold of the company, or has called after business hours, it is still the customer's responsibility to leave a message in the company's messaging system about cancelling their reservation or sending an email to HesperiaPartyRentals@gmail.com regarding the cancellation.
RAIN POLICY: In case of rain or severe weather conditions (high winds exceeding 20 mph) during your rentals date. customer is allowed to cancel the same day as delivery without any cancellation fee (also pertains to forecasts with probabilities of rain of high winds greater than 50% likelihood). Customer MUST CONTACT and cancel before 7:30 am on the day of the event (voicemail and emails before 7:30 am are OK for cancellation). If customer cancels the order, it will be canceled for the rest of the rentals period with no guarantee that HPR can deliver if weather conditions get better. If customer decides to go ahead with the order even though the weather forecast says it will rain, but it is not actually raining at the time, then we will go ahead and delivery the order. However, if it does star to rain during the rentals time, HPR reserves the right to cancel the order, due to safety concerns. with NO refund provided. During rain/inclement weather, it is unsafe for anyone to play inside the inflatable; therefore we do orders during/inclement weather days, However, since people do have events and parties that are usually planned out weeks/months before, or may take place indoors, we give customers the option to deliver the order or cancel it for days that are predicted to rain. It is the customer's responsibility to contact HPR to cancel their order or go through with it during these rain/inclement weather days before 7:30 am. If customer decides to cancel order once HPR driver has already arrived at their location, than HPR reserves the right to change customer a cancellation fee for not contacting before and making our driver do the labor work and driver out to your location.
ELECTRICITY RESPONSIBILITY:
Note: Providing adequate electricity is solely the customer's responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical available at the setup location than a Generator will be required. Electricity Outlets. Electricity outlets must be capable of providing a dedicated minimum of 15 amps for each blower. Make sure the electric outlets, you intent to use is equipped with a Ground Fault Circuit Interrupter (GFCI), most new electric outlets are). Please check all electricity outlets you plan to use for HPR equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.
CONCESSION MACHINES:
Mostly all concession machine rentals are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. All concession machines come with all the accessories needed for 50 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer's signature of rental agreement is proof of driver's instructions. Note: Snow Cone machine rental does not include ice cubes and should be provided y the customer( can be purchased from any supermarket). It is recommended to have about 30-40 pounds of cubed ice for every 50 servings.
SUPERVISION OF INFLATABLES:
Customer is responsible for supervising the safety and conduct of all participants using HPR products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which need to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, Drink silly string, or items not allowed.If this happens, you will be charged ($75.00) for cleaning. keep All Pets away from the jumpers.
We reserve the right to refuse service to anyone for any reason at any time.
TENTS & LINENS:
Weather: Client understands that tent are temporary structures designed to provide limited protection from conditions, primarily sun and rain; however there may be situations, particularly those involving strong winds and lightning, in which tents will not provide protection and may even be damaged on blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tent is erected. People must leave the tent and not seek shelter in tents during such conditions. Because it may be difficult to determine if the weather is severe enough to necessitate evacuation, it is best to err on the side of caution. In other words, in doubt,evacuate. Hesperia Party Rentals will make the service of one of its staff available on site during the event for an additional charge to assist with weather assessment ant evacuation of the tents. Client declines those services client understands that it is client's responsibility to be aware of changing weather conditions and to exercise its best judgment with regard to the evacuation of the tents. client should become thoroughly familiar with evacuation procedures whether or not they decide to retain the service of HPR staff member during the event. The HPR emergency support telephone number is also available to provide assistance to clients. Clients agrees that in the event of a predicted or actual storm or excessive winds, Hesperia Party Rentals may dismantle any equipment that has been installed to ensure safety of involved. Hesperia Party Rentals it's not responsible for any Damage caused at any type of property around or inside of the of the tent under the weather conditions. Cleanup/Preparation for Pickup: All floral arrangements, trash and decorations of any kind should be removed from tent before scheduled pickup time. Client assumes responsibility for all damages caused by decorations. Please be aware that some decorations can cause a permanent station on the tent, linen, and others rental items. Please ask if you are unsure to avoid the cost of damages. Decorations must not affect the structural integrity of the tent. All chairs and tables should be stacked as delivered.
LINEN: Please be aware that fabric variations due to washing, normal use, and dye lot differences are part of the unique character or rental. Linens should be returned food and particle-free and be shaken out and put into laundry bags provided. Linens that are returned with bums, holes, tears, or are permanently stained due to negligence will be billed at replacement cost.
Be sure all equipment is returned according to these TERMS AND CONDITIONS.The client is solely responsible for any additional charges incurred as a result of failure to meet these conditions. All CONDITIONS and acknowledge receipt of same. it was leased ..